Terms & Conditions 2017-05-23T08:11:28+00:00

Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website www.whitakerschocolates.com to you.

Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

By using this website to order products online you are deemed to have read and accepted these terms.

OUR CONTACT DETAILS

Whitakers Chocolates Ltd.
Snaygill Estate,
Keighley Road,
Skipton BD23 2QR

Phone: 01756 791317

Email: sales@whitakerschocolates.com

PRIVACY POLICY

When you order a product from Whitakers, we need to collect certain information from you; your name, email address, the delivery address & your phone number. This information is then used to process your order and it allows us to contact you to notify you of the status of your order if necessary.

We do not store credit card details nor do we share customer details with any 3rd parties

Whitakers Chocolates send regular email updates to customers to let you know about new products as they arrive or special offers and promotions relating to the company. If you do not wish to receive this information you can simply email us at sales@whitakerschocolates.com and put the word ‘REMOVE’ in the subject header.

PAYMENTS

When you make a purchase through our website you will be charged in full for the products. Payments are processed through PayPal, where you can either pay directly from your PayPal account or by Credit / Debit card.

You can also phone your order through to Whitakers on 01756 791317

DELIVERIES

We aim to deliver all orders within two working days. All deliveries are FREE unless you spend under £30 then it’s £4.95.

Next day delivery is available at £9.00, but can only be guaranteed if the order is placed before 2pm.

CANCELLING OR CHANGING YOUR ORDER.

Once you have placed your order you will be issued with an order number via email confirmation, please quote the order number in any further communications.

If you wish to cancel your order, providing it has not already been dispatched, we will simply refund your money. It is important that you notify us as quickly as possible – please email: sales@whitakerschocolates.com or call us on 01756 791317. Orders cannot be cancelled once they have been dispatched.

Similarly, if you wish to amend an order, please contact us as soon as possible. Again this will only be possible if your order has not already been dispatched.

RETURNS

See Refunds & Returns

PAYMENT

We accept payments via PayPal, Visa, Mastercard, Maestro, Switch, Solo and UK Visa Debit Cards.

*** COMPETITIONS ***

– FACEBOOK AND TWITTER – June  2016

  • All entries will be entered into the competition.
  • Winners will be picked at random and sent an address request on Monday 13th June by 17:00 via a direct message, which Whitakers Chocolates must receive by 12 noon on Wednesday, 15th June in order for the Chocolates to be dispatched by Father’s Day.
  • Chocolates may not be exchanged for cash.
  • This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter.
  • Whitakers Chocolates reserves the right to cancel or amend the competition.
  • If the winner cannot be contacted or do not claim the prize within the notification period, Whitakers Chocolates reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • Whitakers Chocolates reserves the right to reissue prizes if the competition is won by a member of staff
  • Entry into the competition will be deemed as acceptance of these terms and conditions.

– FACEBOOK AND TWITTER – Feb. 2017 – Valentines Day Competition

  • The post must be liked and commented on to be eligible.
  • All entries will be entered into the competition.
  • Winners will be picked at random and sent an address request on or before the morning of Monday 13th February by 11am via a direct message, which Whitakers Chocolates must receive a reply from by 2pm Monday aftenoon for delivery 14th February. Addresses received afterwards will still receive the prize, but will not be guarranteed delivery for Tuesday 14th February.
  • Chocolates may not be exchanged for cash.
  • This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter.
  • Whitakers Chocolates reserves the right to cancel or amend the competition.
  • If no reply is received within 1 month Whitakers Chocolates reserve the right to withdraw the prize
  • Whitakers Chocolates reserves the right to reissue prizes if the competition is won by a member of staff
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • Shipment of the prize is limited to UK addresses only (not including Scottish Highlands and Northern Ireland)

– FACEBOOK – March 2017 – Mothers Day Competition

  • The post must be liked and commented on to be eligible.
  • All entries will be entered into the competition.
  • Winners will be picked at random and we will post publicly to our page on Monday 27th March by 11am, stating the winners and requesting contact. Whitakers Chocolates reserves the right to withdraw/reissue the prize if no contact has been made within 1 month of our winners announcement.
  • Chocolates may not be exchanged for cash.
  • This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter.
  • Whitakers Chocolates reserves the right to cancel or amend the competition.
  • If no reply is received within 1 month Whitakers Chocolates reserve the right to withdraw/reissue the prize
  • Whitakers Chocolates reserves the right to reissue prizes if the competition is won by a member of staff
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • Shipment of the prize is limited to UK addresses only (not including Scottish Highlands and Northern Ireland)

– FACEBOOK – April 2017 – Wedding Season Competition

  • The post must be liked and commented on to be eligible.
  • All entries will be entered into the competition.
  • Winners will be picked at random by midnight Sunday 31st April.
  • We will post publicly to our page on Monday 1st May by 11am, stating the winners and requesting contact.
  • Whitakers Chocolates reserves the right to withdraw/reissue the prize if no contact has been made within 1 month of our winners announcement.
  • Chocolates may not be exchanged for cash.
  • This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter.
  • Whitakers Chocolates reserves the right to cancel or amend the competition.
  • If no reply is received within 1 month Whitakers Chocolates reserve the right to withdraw/reissue the prize
  • Whitakers Chocolates reserves the right to reissue prizes if the competition is won by a member of staff
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • Shipment of the prize is limited to UK addresses only (not including Scottish Highlands and Northern Ireland

– FACEBOOK – May/June 2017 – Fathers Day Competition

  • The post must be liked and commented on to be eligible.
  • All entries will be entered into the competition.
  • Winners will be picked at random by midnight Sunday 18th June.
  • We will post publicly to our page on Monday 19th June by 11am, stating the winners and requesting contact.
  • Whitakers Chocolates reserves the right to withdraw/reissue the prize if no contact has been made within 1 month of our winners announcement.
  • Chocolates may not be exchanged for cash.
  • This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter.
  • Whitakers Chocolates reserves the right to cancel or amend the competition.
  • If no reply is received within 1 month Whitakers Chocolates reserve the right to withdraw/reissue the prize
  • Whitakers Chocolates reserves the right to reissue prizes if the competition is won by a member of staff
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • Shipment of the prize is limited to UK addresses only (not including Scottish Highlands and Northern Ireland)

COMMENTS/COMPLAINTS

We always appreciate your feedback and will respond to your comments as quickly as possible. Please contact us at sales@whitakerschocolates.com or call us on 01756 791317. Our customer service team can be contacted from 8am-5pm Monday to Friday. A 24 hour answer machine is also provided should you wish to contact us outside office hours.