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Payment & Security

Our Payment and Security Policy

This payment and security policy sets out how Whitakers Chocolates uses and protects any information that you give us when you use this website.

Whitakers Chocolates is committed to ensuring that your data is protected whilst using this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this payment and security statement.

We use a secure payment gateway called Sagepay which uses encrypted data to ensure your transactions are secure, a padlock icon will show up in the bottom right corner to indicate that you are in a secure area. Please note, we do not store your credit/debit card details.


The information we collect includes your name, address, telephone number and e-mail address. This information will only be used to process orders and if necessary, contact you regarding the status of your order. Your e-mail address will also be used to send you our newsletter, if you choose to subscribe, informing you about new products, competitions, and special offers. You can unsubscribe from the newsletter at any time.


When you open an account, you will need to create a username and password in order to access your account, please keep this information confidential as Whitakers Chocolates Limited cannot be held responsible for any misuse of your account. Please inform us immediately if you have any reason to believe your account is being used in an unauthorised manner.


The information you provide is confidential and we will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.


Whitakers Chocolates may change this policy in line with new online security protocol. You should check this page regularly to ensure that you are happy with any changes made. 


This policy is effective from 31/07/21.