Whitakers Chocolates Ltd (we, us or our) values your privacy and is committed to protecting it. This policy outlines the types of personal data we may collect from you or that you may provide to us when you visit our website, whitakerschocolates.com (our "Website"). It also explains how we use this data, how we protect it, and your rights regarding your information.
Whitakers Chocolates Limited is registered in England No. 697955.
Data We Collect and How We Use It
We collect various types of information from our users for several reasons:
Personal Identification Information: We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.
Non-personal Identification Information: We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer, and technical information about users' means of connection to our site, such as the operating system and the Internet service providers utilised and other similar information.
Data Utilization for Advertising, Remarketing, and Promotional Activities
We may use the information collected for various marketing and promotional activities:
Personalised Experience: We use collected information to understand and analyse our users' preferences and behaviour, personalise our users' experiences, and tailor the advertisements and offers we serve to our users.
Promotional Communications: We may use your personal information to communicate with you about our products, services, events, or other promotions. If you no longer wish to receive such communications, you can opt-out at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.
Data Sharing and Third Parties
We do not sell or rent personal data about our customers to third parties. However, we may share your data with trusted third parties such as our delivery service providers, marketing and advertising partners, IT and website management services. These entities only have access to the personal information necessary to perform their functions and they are contractually obligated to maintain the confidentiality and security of the information. They are also restricted from using, selling, distributing or altering this data in any way other than to provide the requested services.
Security and Data Retention
The security of your personal data is important to us. We implement various security measures including encryption and authentication tools to protect the security of your personal data. We also use secure server software to process all financial transactions that occur on the website. We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
You have the right to request access, correction, erasure or restriction of your personal data. You also have the right to object to our processing of your personal data. If you wish to exercise any of these rights, please contact us.