Dispatch:
We aim to dispatch all orders placed before 2:00pm (Monday-Friday) to our chosen courier on the same day. Any orders placed after 2:00pm will be dispatched the next working day. We will send an email confirmation once your order has been dispatched by our warehouse. From here any further correspondence will be sent from our courier team, giving you full tracking of your order from dispatch to expected delivery. Please expect delivery of your chocolates within 3 - 5 days.
Please note: Orders received over the weekend will be processed the following Monday.
Delivery & Tracking:
Tracked delivery is sent via Royal Mail on a 48-hour service, with no signature required upon delivery. You can track your order in full, once it's been received by the courier, by clicking on the tracking number in your dispatch email. Royal Mail aim to deliver your parcel within 2-3 working days (inc. Saturdays) but their delivery date is only an estimate.
Tracked delivery - £5.99 or FREE UK Mainland for orders over £50
Courier delivery to Non UK Mainland is charged at check out point
*FREE when you spend £50 refers only to transactions made through our online shop (UK Mainland only)
Christmas Delivery Information:
During the festive period, delivery networks experience significantly higher demand, which can occasionally lead to delays. While our standard delivery timeframe is 3–5 working days, please be aware that orders placed throughout the Christmas season may take longer to arrive.
We kindly recommend allowing additional time for your delivery during this busy period. Our team and courier partners will always do their utmost to ensure your order reaches you as quickly as possible, but meeting our usual delivery window may not always be achievable at this time of year.
Thank you for your patience and understanding — and for choosing Whitakers Chocolates during this special season.
If you need to get in contact with us regarding your order, please email us at sales@whitakerschocolates.com
